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Customer service is essential in any business. This is especially true in the restaurant industry, where boosting guest retention by just 5% can improve profits by up to 95%. Happy, engaged customers are the cornerstone of your restaurant’s success.…
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For many guests, making reservations is an important part of a meal. Who wants to arrive at their favorite restaurant, just to find that there’s a two-hour wait for the table? In an era when most of your customers will look you up online before they…
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For many restaurant owners, there’s a drive to get new customers in the door. After all, new customers mean new business and more money. But what about existing patrons?
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About 38%of restaurant owners believe that guest expectations are outpacing their own technology developments. And yet, four out of five restaurant owners say that technology increases their productivity and sales, according to the National…
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Effective wait list management is critical for restaurant success, as it can reduce guest frustration and customer walkaways. Diners who are seated promptly will get their dinner started off on the right foot and may have a better experience at your…
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Great customer service is critical to restaurant success, especially since loyal customers will spend an average of 67% more than a new customer. Due to their increased spending, repeat customers contribute significantly to restaurant revenue: a…
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First impressions matter. The first face a customer sees when they enter your restaurant will set the tone for their entire experience. The host should welcome every guest with the same hospitality and poise.
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Restaurant reservation no-shows can be extremely costly for all restaurants, but especially those that depend on reservations to turn a profit. Unfortunately, the average no-show rate for big-city restaurants is around 20%, which can lead to…
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