It’s no secret technology has had an enormous impact on the restaurant industry. Yet, one thing that is often overlooked is the heart of the latest technology advancements. Point of sale (POS) systems have expanded beyond their fixed terminal with operators eager to extend its software functionality via integrations and on mobile devices.
Restaurant technology is always evolving, but the COVID-19 pandemic has caused the biggest shift in how consumers now use technology. When indoor dining returned after the shift from off-premise only models, it came with an emphasis on contactless ordering and payment options.
Tableside ordering, curbside pickup, and contactless delivery are just a small sum of the functionalities restauranteurs are looking to implement moving forward in their POS software. Achieving mobility to meet guests where they are at is helping restaurants maximize efficiency, reduce labor costs, and increase revenue.
Top Restaurant POS Software Trends to Know in 2022
Below, we’ll look at this year's POS software trends found among restaurant operators’ purchasing decisions and explore how the market is shifting to accommodate consumers’ changing preferences.
1. Maximizing POS software is a top priority.
Getting the most out of existing POS software remains a top priority since it’s essential in a time of tight budgets and uncertainty we’re facing right now. According to Hospitality Technology's 2022 POS Software Trends Report, nearly 50% of restaurant operators plan to add new functionality, features, and modules to their current POS software.
New features show the influence these technological advancements have on the purchasing plans for operators. Not only do they want to see it, but customers do as well.
A surveyed 52% of adults would like to see restaurants incorporate more technology to make ordering and payment more manageable.
2. Mobile ordering solutions are increasing convenience.
There’s a significant amount of demand for mobile ordering solutions. Around 35% of operators plan to develop and (or) deploy POS for use on a mobile device and 39% want to see it in their next upgrades.
Adding a mobile ordering solution gives guests the freedom to choose how they order and increases efficiency for staff.
For example, tableside ordering allows servers to handle more tables and turn covers faster while also increasing engagement with guests. Since they don’t have to go back and forth to the POS and can send orders directly to the kitchen from the table, this gives servers more time to focus on service and other important tasks.
3. Online ordering & curbside pickup is in high demand.
As many as 54% of owners say online ordering and payment is a key functionality for POS purchases. This feature is especially beneficial since off-premise dining is a strategic priority for restaurants since COVID.
Projections show online ordering food revenue will rise to be $220 billion in 2023 - 40% of restaurant sales. The majority of consumers prefer to order directly from a restaurant’s in-house online ordering but many restaurants also seek to drive more profitability with delivery integrations.
Delivery integrations is another functionality that is driving POS purchases for 44% of operators in 2022.
Getting POS software that can unify with third-party delivery systems gives customers more options to choose from when ordering food. The CAKE POS has a direct DoorDash integration allowing restaurant owners to expand their reach and give their customers contactless delivery options. Our partnership with ItsaCheckmate also allows you to expand your offering with third-party services such as GrubHub, UberEats, and Postmates.
Curbside pickup is also a key feature to have integrated with your POS software. It offers a convenient and safe alternative to dining at a restaurant and saves customers from spending money on delivery fees. Integrating the right online ordering system with your curbside pickup is critical. Get a system that allows for two-way direct communication through text so you can identify customers hassle-free with minimal contact.
It’s simple; offering curbside pickup and delivery is becoming the standard. It provides convenience, increases sales, and enhances customer satisfaction.
According to Statista, 20% of consumers say they spend more on off-premise orders compared to a regular dine-in experience. As many as 34% of consumers spend at least $50 per order when ordering food online.
4. Mobile payment methods are on the surge.
Enabling new payment options is influencing restaurant owners' POS upgrades by 64%. There’s been significant growth in mobile wallet use in the US. A survey released during 2021 reveals that mobile wallet debit transactions grew by over 50% year-over-year.
Apple Pay is among those that have seen tremendous growth—outperforming its competition, with a market share of more than 90%.
Mobile wallets provide numerous amount of benefits, including the following:
- The convenience of accruing and redeeming points.
- Adding and redeeming gift cards.
- Adding and redeeming coupons.
- Keeping track of past transactions and their locations.
Expectations convey mobile payments’ market size to grow immensely. In 2023, near-field communications or other contactless technologies will project over $220 billion in transaction value growth.
5. Self-service options are expanding.
Since customers' expectations have changed and the industry continues to face labor shortage issues, 58% of operators want to enable more self-service options.
Self-service ordering, like kiosks, for example, are growing trends popping up in many quick-service and fast-casual restaurants, which benefits both the customer and employees. Kiosks reduce labor costs, cut down wait times, and improve the speed of service.
A substantial benefit operators are seeing is the elimination of order mistakes. Kiosks integrate with your POS to send guests' orders directly to the kitchen. Giving customers the freedom to choose and customize their order with modifiers or add-ons is known to help increase check sizes and ordering convenience.
The self-service kiosk market was valued at $12.05 billion and is projected to reach $21.42 billion by 2027.
Contactless experiences like kiosks are becoming the norm in the restaurant industry.
6. Loyalty tools & integrations are driving POS purchases.
Enhancing the customer experience will forever be a top priority. Restaurant operators are looking to leverage data gathered via the POS to do so. About 86% use loyalty programs to enhance customer experience and drive revenue.
Loyalty rewards programs are creating a new wave in marketing. Consumers favor loyalty rewards more than social media advertising because they are more personalized and authentic. Fast Casual found that increasing loyalty 5% increases profits 25-95%.
CAKE’s All-In-One POS system has features ranging from guest management software and online ordering to curbside pickup and inventory management. This technology gives restaurant owners the tools to simplify their operations, keep up with customers’ expectations, and grow their business.
Find more 2022 restaurant trends in our latest eBook! Download your free guide below.
What POS trends do you expect to see? Share with us in the comments!